Friday, December 2, 2022
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Proudly owning the Expertise – Cisco Blogs

Whereas touring to Vegas for Companion Summit 2022, I had just a few ideas of what I believed I would hear in keynotes and breakout periods primarily based on conversations with senior management.  At that time I didn’t know one single line might so completely wrap up what I really feel this yr is all about.

“Collectively, we personal our buyer’s expertise.”
Thimaya Subaiya, Cisco Chief Buyer Expertise Officer

Our theme in Americas Distribution, Fueling Companion Success, hasn’t modified. It hasn’t and received’t change as a result of that’s why we’re right here. However in an effort to really gasoline associate success, we have to be buyer expertise targeted. Every thing that was so flawlessly shared at Companion Summit pivots round this central message.

I do know you have got most likely seen many wonderful blogs, articles, social posts, and even reviewed what was shared by going to the associate launch expertise, so I received’t reinvent the wheel there, however I’d like to focus on just a few issues that match up with our Americas Distribution pillars for fiscal yr 2023.

Pillar: Folks and Tradition

Chuck Robbins in his keynote tackle shared, “Simplify all the things, provide alternative, ship superb experiences.” On this hyper-speed, multi-device, hybrid world we reside in, to offer prospects the very best expertise we have to proceed investing in Managed Companies, Cisco+, and different packages like Companion Lifecycle Companies. By offering our companions with options and selections, we’re serving to to simplify not solely their shopping for expertise however the person expertise too.

Pillar: Alignment

We all know the longer term is hybrid. We’ve got been working towards a hybrid working, dwelling, and group expertise for years earlier than the pandemic required it of us. Within the enterprise world, we all know our prospects are rethinking how they work and the first areas for this evolution are: IT, human assets, and services. Jeetu Patel, EVP and GM, Safety and Functions shared with the viewers, “98 p.c of conferences sooner or later can have at the least one participant who received’t be in the identical bodily house as everybody else.”  How our prospects wish to expertise life has modified and we’re right here to make these modifications a actuality.

Pillar: Enhanced Distributor and Companion Expertise

Jeff Sharritts, the brand new EVP, Chief Buyer and Companion Officer, shared his concentrate on you and your companions. He needs us to have daring ambition, dedication, and responsiveness. Meaning we’re assembly our prospects the place they’re of their digital transformation by providing them extra alternative and suppleness, redefining what profitable means by means of realizing when prospects win, all of us win, and bettering our promoting and associate expertise by lowering complexity and dealing to make it simpler to do enterprise with Cisco.

2T Progress and Gross sales

I saved the very best for final, and I don’t suppose anybody might’ve mentioned it higher than Fran Katsoudas, EVP and Chief Folks, Coverage, and Goal Officer. “As a enterprise, our alternative just isn’t between pursuing earnings or positively impacting communities. Purposeful partnership is sweet for the world and for enterprise.” We wish our companions to see elevated development and gross sales, however we additionally need them to see all of the unimaginable issues they’re doing for the communities, folks, and cultures round them.

I hope you loved Companion Summit this yr and look ahead to seeing you subsequent yr, in individual, in Miami on November 7-9, 2023. Our dedication to proudly owning the shopper expertise, collectively, is not going to solely strengthen our objective of Fueling Companion Success, however may also assist you to, our distributors, see a higher stage of feat as effectively.


See what was shared within the keynotes and breakout periods right here on the
Cisco Companion Launch Expertise! 


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